01Who we are
HAYA Sourcing (“HAYA”, “we”, “us”) is a sourcing agent with an office in Downtown Dubai, United Arab Emirates. HAYA Sourcing is the trading name of Khatib Co Trading - FZCO, a free zone company registered in Dubai, United Arab Emirates, and Khatib Co Trading - FZCO is the controller of the personal information described in this policy.
02Information we collect
We only collect the information you choose to share with us, for example:
- your name, phone number and WhatsApp profile when you message us;
- product details, photos, links, quantities and your destination country when you request a quote;
- your company name, delivery address and contact details when you place an order;
- payment records, such as the details shown on a bank transfer you send us.
We do not collect card or bank login details through this website.
03Our quote form and WhatsApp
The quote form on our website does not store your details or send them to our servers. When you press “Send via WhatsApp”, it opens WhatsApp with your request written out, and nothing is sent until you press send in WhatsApp yourself.
Messages sent through WhatsApp are also handled by WhatsApp under its own privacy policy.
05How we use your information
- to prepare quotations and answer your questions;
- to place, manage, inspect and ship your orders;
- to send you updates about your order;
- to keep financial records and meet our legal and tax obligations.
We do not sell your personal information, and we do not use it to send you marketing without your agreement.
07International transfers
Our work connects the United Arab Emirates, China and your country. To complete an order, your information may be transferred to and handled in those countries. We share only what each party needs for its part of the order.
08How long we keep it
We keep your information for as long as we need it to deal with your quotation or order, and afterwards for as long as required for accounting, tax and legal purposes. We then delete it or make it anonymous.
09Your rights
You can ask us at any time to give you a copy of your information, to correct it, or to delete it when we no longer need it for an order or a legal obligation. You can also ask us to stop contacting you. Message us on WhatsApp, and we will reply as soon as we can.
10Security
We take reasonable steps to protect your information and limit access to the people who need it to handle your order. No method of sending or storing information is completely secure, so please do not send us passwords or full card numbers.
11Children
Our services are intended for businesses and adults. We do not knowingly collect information from anyone under 18.
12Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last changed. Please also read our terms of service.
13Company information
The controller of your personal information is Khatib Co Trading - FZCO, which trades as HAYA Sourcing. The following details identify that entity.
- Legal name: Khatib Co Trading - FZCO
- Trading name: HAYA Sourcing
- Jurisdiction: Dubai, United Arab Emirates
- Office: Downtown Dubai, United Arab Emirates
Quotations, order confirmations and invoices for any order are issued by Khatib Co Trading - FZCO.
14Contact us
For any question or request about your information, message us on WhatsApp at +971 58 533 0279. Our office is in Downtown Dubai, United Arab Emirates.